Last updated: 23 July 2026

NS PROMO supplies customised apparel, including printed and embroidered uniforms, to customers throughout Australia. This Shipping Policy explains our delivery charges, estimated delivery times, order processing, studio collection and related delivery arrangements.

1. Delivery areas

Online delivery is currently available to addresses within Australia. Orders are sent using an appropriate postal, courier or freight service based on the parcel size, destination and selected delivery method.

2. Shipping charges

Our current online shipping options are:

Australia

• Standard delivery: $15.90 for orders under $200.

• Free standard delivery: Available for orders of $200 or more.

• Express delivery: $21.90.

• Studio pick-up: Free, by appointment after the order has been confirmed as ready for collection.

The applicable shipping charge and currency are displayed during checkout before payment is completed. Where local currency is enabled, Shopify may display the converted or locally configured amount for the customer’s selected market. For separately quoted bulk, oversized, heavy, palletised or multi-carton orders, freight may need to be calculated individually. Any separately calculated freight charge will be included in the quote or confirmed before the order is finalised.

3. Order processing and custom production

• Customised Products (Print/Embroidery): Order processing and production typically takes 5–10 business days following payment confirmation, artwork approval, and mock-up sign-off. (Production timeframes may vary based on quantity, order size, and stock availability, as confirmed in your quote or order summary).

Production will generally begin after payment has been confirmed and the artwork, mock-up and relevant order details have been approved, unless otherwise agreed in writing. Delays in receiving payment, artwork, logo files, garment selections, order details or approvals may delay production and dispatch.

4. Estimated delivery times

Order cut-off time is 2:00 PM AEST. Orders placed after this time or on weekends/public holidays will begin processing on the next business day.

After an order has been completed and dispatched, the current estimated delivery times are:

Australia

• Standard delivery: 3–5 business days.

• Express delivery: 1–2 business days.

These delivery estimates begin after dispatch and do not include artwork approval, garment sourcing, order processing or custom production time. Delivery times are estimates rather than guaranteed arrival dates unless a guaranteed date has been expressly confirmed by us in writing. Remote destinations may require additional delivery time. Delivery may also be affected by courier delays, customs processing, public holidays, peak periods, severe weather, incorrect delivery information or circumstances outside our reasonable control.

5. Express delivery and urgent production

Express delivery is currently available for eligible Australian orders. It refers to the courier service used after dispatch and does not automatically shorten the production time for a customised order. Urgent or express production may be available for selected in-stock garments and suitable artwork, subject to our production capacity. Please contact us before placing an urgent order so that we can confirm whether the required production and delivery timeframe is achievable. Additional urgent production or handling charges may apply and will be confirmed before the order proceeds.

6. Sydney studio pick-up

Free pick-up is available from our Thornleigh studio by appointment after you have received confirmation that your order is ready.

Studio and production address: Unit 4, 9 Pioneer Avenue

Thornleigh NSW 2120, Australia

Please do not attend before receiving collection confirmation. Showroom visits and order collections are by appointment only.

7. Tracking and delivery updates

Where tracking is available, tracking information will be provided after dispatch. Tracking events and estimated arrival dates are managed by the relevant postal, courier or freight provider and may change while the shipment is in transit.

8. Delivery details and authority to leave

Please ensure that the delivery address, recipient name, phone number and any delivery instructions are complete and correct before confirming your order. Additional delivery, redelivery or return-to-sender charges may apply when delivery cannot be completed because the customer supplied incorrect or incomplete information, subject to applicable law. If you provide authority to leave or request that a parcel be left unattended, the parcel may be left at the nominated location. Please ensure that the nominated location is safe and suitable.

9. Delayed, lost or incorrectly delivered parcels

If tracking indicates that an order is significantly delayed, lost or incorrectly delivered, please contact us with your order number. We will review the available tracking information and make reasonable efforts to assist with an enquiry or claim through the relevant delivery provider. If we are unable to supply the order within an agreed or reasonable time, the matter will be reviewed in accordance with applicable Australian Consumer Law requirements.

10. Items damaged during delivery

If an order arrives damaged, please contact us as soon as reasonably possible and provide the order number and clear photographs of the outer packaging, shipping label and affected items. Please retain the original packaging until the matter has been reviewed, as the delivery provider may require it as part of its assessment. Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

11. Split deliveries

An order may be sent in more than one parcel where necessary because of product availability, order size, production timing or freight requirements. Where practical, we will advise you if an order is expected to be delivered separately.

12. Other international destinations

For delivery to countries other than Australia, please contact us before placing an order. International freight charges, delivery times, customs duties, taxes and import requirements must be confirmed separately.

13. Uncollected or undeliverable orders

If an order cannot be delivered because of incorrect details, failed delivery attempts, refusal of delivery or lack of customer response, reasonable redelivery, return, storage or handling charges may apply. Customers are responsible for collecting or accepting completed orders within a reasonable time after notification.

14. Contact us

For questions about delivery, studio collection or an existing shipment, please contact:

• NS PROMO

• Email: support@nspromo.com.au

• Phone: 0404 643 239

• Showroom visits: By appointment only