RESOURCES & ORDER SUPPORT

Artwork that gets production-ready faster.

Use the best file you have. This guide covers file formats, artwork quality, logo detail, placement and the information that helps us prepare print or embroidery correctly.

ALL RESOURCES

Good artwork reduces setup time and helps us produce more consistent embroidery and print results. Use this guide when sending a company logo, event design or other branding file to NS PROMO.

Preferred artwork files

  • Vector artwork is preferred: AI, EPS or vector PDF files give the cleanest starting point for most logos.
  • High-resolution raster files: transparent PNG or other high-resolution artwork may be usable for some printing methods, depending on the design.
  • Avoid screenshots and web thumbnails: small or compressed images can lose detail when enlarged.

For embroidery

Embroidery requires the artwork to be converted into a stitch file. Very small text, fine lines, gradients and photographic detail may need to be simplified. Logo size, garment fabric, backing and placement all affect the stitched result. We review these points before production and confirm the setup where required.

For DTF and other printing

Full-colour printing can reproduce gradients and fine detail more easily than embroidery, but the supplied artwork still needs enough resolution and clean edges for the intended print size. Tell us the garment, print position and approximate finished size when you send the file.

Colour and placement information

If brand colour accuracy matters, include your Pantone, CMYK, RGB or HEX references where available. Also tell us the intended position, such as left chest, right chest, sleeve, centre front or back. We will confirm practical placement and size before production.