FAQs – Printing & Embroidery Orders at NS Promo
FAQs — Printing & Embroidery Orders at NS Promo
Find quick answers about DTF printing, embroidery and 24-Hour Express orders at NS Promo. We cover minimums, artwork, turnaround, BYO garments and delivery. Still unsure? Contact us and our Sydney team will help.
General
Do you have a minimum order?
No strict minimums. We accept one-off items and bulk runs. Pricing improves with volume.
Can I combine printing and embroidery in one order?
Yes. Many teams use embroidery on polos/jackets and DTF on T-shirts/hoodies. We’ll quote both methods together.
Do you ship Australia-wide?
Yes. Orders are produced in Sydney and shipped AU-wide with tracking. Express options available.
Artwork & Files
What file types do you accept?
AI/PDF (vector) preferred for sharp edges; PNG/JPG 300dpi accepted. We’ll advise sizing and placement at proof stage.
Can you match brand colours (PMS/HEX)?
Yes. Provide PMS/HEX codes or a brand guide. We’ll match threads for embroidery and profiles for DTF printing.
Do you provide a proof before production?
Yes. Every order receives a digital proof showing size, colours and position for your approval.
Turnaround & Delivery
How fast is turnaround?
Most jobs take a few business days depending on volume and method. For urgent deadlines, see 24-Hour Express.
Can you really do 24-hour express?
Yes—when artwork is approved early and stock is available. We’ll confirm eligibility at booking.
Can I pick up in Sydney?
Yes. Pickup is available. Otherwise we ship AU-wide via reliable couriers.
Garments & Sizing
Do you accept BYO (bring-your-own) garments?
Yes, subject to inspection for fabric suitability and condition. We’ll confirm care and expected results before proceeding.
What garments work best for embroidery vs printing?
Embroidery suits polos, shirts, jackets, caps and bags. DTF printing is ideal for T-shirts, hoodies and mixed-fabric uniforms.
Do you have a size guide?
Yes. See our Size Guide for measurements and tips for mixed teams.
Pricing & Payment
How do price breaks work for bulk orders?
Common tiers are 10+, 25+, 50+, 100+. Pricing depends on garment type, logo size/positions and method (DTF or embroidery).
How do I get a quote?
Send quantities, sizes, due date and artwork via Contact or see Bulk Orders for a guided brief. We reply fast.
Care & Aftercare
How should I wash printed or embroidered garments?
Cold wash inside-out; avoid bleach; line dry; cool iron on reverse (do not iron directly on prints). Follow garment care labels.
Need help choosing between methods? Read DTF Printing and Embroidery, or request a 24-Hour Express slot for urgent orders.