Last updated: 23 July 2026

This website and the NS PROMO business are operated by North Shore Promotional Goods Pty Ltd trading as NS PROMO (ABN 43 650 447 859).

NS PROMO respects your privacy and is committed to handling personal information openly, securely and responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, create an account, request a quote, upload artwork, place an order, subscribe to updates or otherwise communicate with us.

This policy applies to customers and website visitors in Australia and other locations where we provide products or services. We handle personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and Australian Privacy Principles where applicable.

1. Who we are

Legal entity: North Shore Promotional Goods Pty Ltd
Trading name: NS PROMO
ABN: 43 650 447 859

NS PROMO is a Sydney-based custom uniform printing and embroidery studio supplying customised apparel, logo printing, embroidery and related services.

Studio and production address:
Unit 4, 9 Pioneer Avenue
Thornleigh NSW 2120, Australia

Showroom visits are by appointment only.

Email: support@nspromo.com.au
Phone: 0404 643 239

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, business name, job title and contact details;
• your email address, phone number, billing address and delivery address;
• account and login information where customer accounts are used;
• quote requests, order details, products, sizes, colours and quantities;
• payment status, transaction references, invoices and refund information;
• artwork, logos, names, branding instructions, mock-up approvals and production files;
• emails, contact forms, customer service messages and other correspondence;
• delivery instructions, tracking information and order fulfilment records;
• marketing preferences and newsletter subscription information;
• website activity, including pages viewed, products viewed, searches, referring pages and interactions with our website;
• technical information, such as IP address, browser type, device type, operating system, cookie identifiers and approximate location; and
• information reasonably required for security, fraud prevention, dispute resolution or legal compliance.

We aim to collect only information that is reasonably necessary for operating our business, supplying products and services, communicating with customers and meeting legal obligations.

Please do not provide sensitive personal information unless it is reasonably required and we have agreed to receive it.

3. How we collect information

We may collect personal information:

• directly from you when you use our website, submit a form, request a quote, place an order or contact us;
• when you upload or send artwork, logos, documents or production instructions;
• when you create or use a customer account;
• through cookies and similar website technologies;
• from a business, organisation or other person placing an order or enquiry on your behalf;
• from payment, delivery, ecommerce, analytics or other service providers involved in your transaction; and
• from social media or advertising platforms when you interact with our business through those services.

4. How we use personal information

We may use personal information to:

• operate and secure our website;
• respond to enquiries and prepare quotes;
• review artwork, logos and production requirements;
• prepare mock-ups and obtain customer approval;
• process and manage orders, payments, invoices, refunds and customer accounts;
• source garments and arrange printing, embroidery, packing and delivery;
• provide tracking, customer service and order updates;
• manage repeat orders, reprints, quality records and production history;
• verify transactions and help prevent fraud or misuse;
• improve our website, products, services and customer experience;
• measure website activity and the effectiveness of advertising;
• display or measure relevant product advertising, including through Google and other advertising platforms;
• send marketing communications where you have subscribed, consented or where otherwise permitted by law;
• manage complaints, disputes, returns and legal claims; and
• meet accounting, taxation, regulatory and other legal obligations.

We do not sell customer contact information or personal information.

5. Payment information

Online payments are processed through Shopify and applicable payment providers. Payment information is transmitted through secure checkout systems operated by those providers.

NS PROMO does not generally receive or store complete payment card numbers. We may receive limited transaction information, such as payment status, payment method, transaction reference and the amount paid.

Please do not send complete credit card details by email, contact form or another unsecured communication method.

6. Artwork, logos and uploaded files

Artwork, logos, names, design files and other materials you provide are used to review your request, prepare quotes and mock-ups, produce approved orders, perform quality checks and assist with repeat orders or reprints.

You are responsible for ensuring that you have the right to provide and use any logo, artwork, trademark, image, design, name or other content submitted to us.

We may retain artwork, mock-ups, approvals and production records for a reasonable period to support repeat orders, quality control, customer service, record keeping and dispute resolution.

We will not publish customer artwork, branded project images, names or confidential order details for promotional purposes without permission or another lawful basis.

7. Shopify, Google and other digital services

Our online store is hosted by Shopify. Shopify may process personal information to provide ecommerce hosting, checkout, payment, security, customer account and related services.

We may use the Google & YouTube sales channel, Google Analytics, Google Ads or related Google services. Depending on the services and settings in use, Google may process information about website visits, device activity, product interactions, advertising engagement and completed transactions for analytics, advertising, conversion measurement, fraud prevention and service operation.

These providers process information under their own privacy terms and security practices. Further information is available from:

• Shopify Consumer Privacy Policy
• Google Privacy Policy

8. Cookies and similar technologies

Our website may use cookies, pixels, tags and similar technologies for:

• essential website, cart and checkout functions;
• security, authentication and fraud prevention;
• remembering customer preferences;
• website performance and analytics;
• advertising and conversion measurement; and
• providing more relevant website or advertising experiences.

Where required or made available, you can use our cookie or privacy controls to manage non-essential cookies. You may also block or delete cookies through your browser settings, although some website functions may not operate correctly.

You can manage certain Google advertising preferences through Google My Ad Center.

9. Marketing communications

If you subscribe to marketing communications, we may send information about custom uniforms, printing, embroidery, services, production information and offers.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to an enquiry, quote, order, payment, delivery, account or customer service matter.

10. Sharing personal information

We may disclose personal information where reasonably necessary to:

• Shopify and website service providers;
• payment processors and financial service providers;
• postal, courier, freight and delivery providers;
• garment suppliers and production, artwork, printing, embroidery or fulfilment partners involved in an order;
• cloud storage, email, communication and IT service providers;
• analytics, search, social media and advertising providers;
• accountants, insurers, lawyers and other professional advisers;
• fraud prevention, security and dispute resolution providers;
• government, regulatory, court or law enforcement bodies where required or permitted by law; and
• a purchaser, adviser or relevant party in connection with a proposed sale, restructuring or transfer of our business, subject to appropriate confidentiality arrangements.

We disclose only the information reasonably required for the relevant purpose.

11. Overseas processing and disclosure

Some service providers, including ecommerce, payment, email, cloud storage, analytics, advertising and technology providers, may store or process information outside Australia.

The countries involved may vary according to the provider, its infrastructure and the services being used. Where required, we take reasonable steps to use reputable providers and appropriate contractual or technical safeguards.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• processing and supporting orders;
• maintaining artwork and production records for repeat orders;
• meeting accounting, taxation and legal record requirements;
• managing warranties, disputes or complaints; and
• maintaining website security and preventing fraud.

When information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it, unless retention is required or permitted by law.

13. Security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our website and checkout use encrypted HTTPS connections. However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

If a data breach occurs, we will investigate and take notification or other steps required under applicable law.

14. Accessing or correcting personal information

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or incomplete information.

Where legally applicable, you may also request deletion of certain information, object to or restrict certain processing, or withdraw a previous consent.

We may need to verify your identity before completing a request. Some information may need to be retained for legal, accounting, security or dispute-resolution purposes.

15. Privacy complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below.

We will acknowledge and review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may be entitled to contact an applicable privacy regulator, including:

• the Office of the Australian Information Commissioner

16. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of independently operated third-party websites. Please review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

18. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

NS PROMO
North Shore Promotional Goods Pty Ltd trading as NS PROMO
ABN 43 650 447 859
Email: support@nspromo.com.au
Phone: 0404 643 239
Unit 4, 9 Pioneer Avenue
Thornleigh NSW 2120, Australia