Privacy policy
Privacy Policy
Last updated: 3 June 2026
NS PROMO respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, upload artwork, place an order, subscribe to updates or otherwise communicate with us.
1. Who we are
NS PROMO is a Sydney-based custom uniform printing and embroidery studio.
Studio & production address:
Unit 4, 9 Pioneer Avenue
Thornleigh NSW 2120, Australia
Visits are by appointment only.
Email: support@nspromo.com.au
2. What information we collect
We may collect personal information including:
- your name, business name and contact details;
- email address, phone number, billing address and delivery address;
- order details, quote requests, payment and invoice information;
- artwork, logos, design files, branding instructions and order notes you provide to us;
- communication history, including emails, contact forms and customer service messages;
- website usage information, such as pages visited, browser type, device information and general analytics data;
- information you provide when subscribing to our email updates.
We only collect information that is reasonably necessary for our business activities and for providing our products and services to you.
3. How we collect information
We may collect personal information when you:
- visit or use our website;
- submit an enquiry, contact form or quote request;
- upload a logo, artwork or other file;
- place an order or request custom production;
- subscribe to our newsletter or email updates;
- communicate with us by email, phone, social media or other channels.
We may also receive information from service providers that help us operate our website, process payments, manage orders, provide analytics or deliver products.
4. How we use your information
We use your personal information to:
- respond to enquiries and quote requests;
- review artwork, logos and design instructions;
- prepare quotes, mock-ups and production details;
- process orders, payments, invoices and refunds where applicable;
- arrange production, packing, delivery or pick-up;
- provide customer support and order updates;
- manage repeat orders, reprints and production records;
- improve our website, products and services;
- send email updates where you have subscribed or consented;
- meet legal, accounting, tax and business record obligations.
We do not sell your personal information.
5. Artwork, logos and uploaded files
When you upload or send artwork, logos, design files or other materials to NS PROMO, we use them for the purpose of reviewing your request, preparing quotes, creating mock-ups and producing your requested goods or services.
You are responsible for ensuring that you have the right to use any logo, artwork, trademark, image, design or content you provide to us.
We may keep artwork, logo files, mock-ups and production notes on record to assist with repeat orders, reprints, quality checks and customer service, unless you ask us to remove them where legally and practically possible.
6. Email updates and marketing
If you subscribe to our newsletter or email updates, we may send you information about custom uniforms, logo printing, embroidery, bulk orders, production tips, offers or service updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function, improve user experience, understand website traffic and support marketing or advertising activities.
You can adjust your browser settings to block or delete cookies. Some website functions may not work properly if cookies are disabled.
8. Sharing information with third parties
We may share personal information with trusted third parties where reasonably necessary, including:
- website, hosting, email and IT service providers;
- payment processors;
- delivery and freight providers;
- production, artwork, decoration or fulfilment partners where required for your order;
- accounting, legal or professional advisers;
- government, regulatory or law enforcement bodies where required by law.
We only share information as needed for business, service delivery, legal, security or operational purposes.
9. Overseas service providers
Some of our website, email, payment, cloud storage, analytics or platform providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and to protect your information in accordance with applicable privacy requirements.
10. Security of your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, email system or online transmission is completely secure. Please avoid sending highly sensitive information through unsecured channels.
11. Accessing or correcting your information
You may contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity before responding to your request.
12. Complaints and enquiries
If you have a question or complaint about how we handle your personal information, please contact us first at:
We will review your enquiry and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.